Effective Date: [21.01.2020]
Welcome to the website of Taxi Lux Albania (“Company,” “we,” “us,” or “our”). By accessing or using our website [www.taxiluxalbania.al] (the “Site”) and/or booking our transportation services (“Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Site or Services.
1. Definitions
•Customer, You, Your: Any individual or entity accessing the Site or using our Services.
•Company, We, Our: Taxi Lux Albania, based in Tirana, Albania.
•Services: The taxi and related transportation services provided by Taxi Lux Albania.
2. Acceptance of Terms
By accessing or using the Site and/or our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a binding agreement between you and Taxi Lux Albania.
3. Eligibility
You represent that you are at least 18 years old and have the legal capacity to enter into binding agreements. If you do not meet these requirements, please do not use our Services.
4. Services & Booking
•Scope of Services: We provide professional taxi transportation services within Albania and surrounding countries, subject to availability and applicable regulations.
•Booking Process:
•Customers can request a ride through our Site or contact channels.
•All bookings are subject to confirmation by Taxi Lux Albania.
•We reserve the right to refuse or cancel any booking at our discretion, including due to unforeseen circumstances such as vehicle unavailability, safety concerns, or compliance with local laws.
5. Payment Terms
•Pricing: Prices for our Services are displayed on the Site and may vary based on distance, duration, time of day, and any additional services requested.
•Payment Methods: Payment can be made by cash, credit/debit card, or other payment methods provided on the Site.
•Payment Timing: Payment is due upon completion of the Service unless prior arrangements have been made.
•Additional Charges: Additional charges may apply for extra services, waiting time, tolls, or other expenses incurred during the trip.
6. Cancellation and Refund Policy
•Customer Cancellation: If you need to cancel a booking, please do so as soon as possible. Cancellations may be subject to a fee based on the timing and nature of the cancellation, as described on the Site.
•Company Cancellation: We reserve the right to cancel or modify bookings due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer alternative arrangements or refunds where applicable.
•Refunds: Refunds, if applicable, will be processed in accordance with our refund policy outlined on the Site.
7. Customer Responsibilities & Code of Conduct
•You agree to:
•Provide accurate and complete information when booking our Services.
•Be ready for pickup at the agreed time and location.
•Follow safety instructions from the driver, including the use of seat belts.
•Refrain from behavior that may endanger the safety of yourself, the driver, or others (e.g., consumption of alcohol or drugs, vandalism, harassment).
•You will be responsible for any damage to the vehicle or property caused by your actions during the trip. We reserve the right to charge you for such damages.
8. Driver Obligations
Our drivers are licensed and insured professionals who are committed to providing safe and courteous service. However:
•While we strive for high standards, we do not guarantee outcomes or schedules due to factors beyond our control (e.g., traffic, weather).
•Drivers will comply with all applicable traffic laws and regulations.
9. Limitation of Liability
•To the extent permitted by applicable law, Taxi Lux Albania is not liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profit, revenue, or data) arising out of or in connection with your use of our Site or Services.
•Our total liability for any claim arising out of or relating to the Services shall not exceed the amount paid by you for the specific Service giving rise to the claim.
10. Disclaimers
•The information on our Site is provided “as is” without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
•While we make reasonable efforts to ensure accurate and reliable service, we do not guarantee the accuracy, completeness, or timeliness of information or outcomes provided by our Services.
11. Privacy
Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Site or Services, you consent to our data practices as described in the Privacy Policy.
12. Intellectual Property
All content, features, and functionality on the Site, including text, graphics, logos, images, and software, are the property of Taxi Lux Albania or its licensors and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our explicit permission.
13. Governing Law and Dispute Resolution
•Governing Law: These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the Republic of Albania.
•Dispute Resolution: Any disputes arising from these Terms or your use of our Services will be subject to the exclusive jurisdiction of the courts in Tirana, Albania.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or Services after such changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically for updates.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
16. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and Taxi Lux Albania regarding your use of our Site and Services, superseding any prior agreements.
17. Contact Information
If you have any questions or concerns about these Terms or our Services, please contact us at:
Taxi Lux Albania
Street: Luis Jansin Henkard, Tiranë, Shqipëri
Email: taxiluxalbania@gmail.com
Telefoni: 04 562 0333
